Shipping policy
Shipping Policy
At Gentle London, we take great care to ensure that your order reaches you in perfect condition and in a timely manner. Every parcel is handled with the same attention to detail and discretion that defines our brand.
1. Shipping Destinations
We are pleased to offer worldwide shipping. Whether in London, Paris, New York, or beyond, Gentle London delivers to your door. Please note that certain destinations may be subject to restrictions.
2. Processing Times
- All orders are processed within 1–2 business days of confirmation.
- During peak periods or collection launches, processing may take slightly longer, though we will always keep you informed.
3. Delivery Times
Estimated delivery windows are as follows:
- UK Standard Shipping: 2–4 business days
- UK Express Shipping: 1–2 business days
- Europe: 4–7 business days
- International (Rest of World): 7–10 business days
Delivery times are estimates only and may vary due to customs or courier delays outside our control.
4. Shipping Costs
- Shipping rates are calculated at checkout based on destination and preferred delivery method.
- From time to time, we may offer complimentary shipping promotions.
5. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details, allowing you to follow your parcel’s journey.
6. Customs & Duties
For international orders, customs duties and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the order total.
7. Risk of Loss
Ownership and risk of loss transfer to you upon delivery of the parcel to the specified address. Gentle London is not liable for parcels lost or delayed due to incorrect shipping details provided at checkout.
8. Contact Us
For any shipping enquiries, please reach out to Gentle London Client Care:
Email: info@gentlelondon.com